The cause of this issue could stem from a number of locations including the device itself, your PC or Mac, iTunes etc. In this guide we'll break down the common causes of why iTunes is not picking up your device, and how to resolve them. When attempting to connect, ensure that your device is turned on, unlocked and is showing the Home screen.
If iTunes does not recognize your device, here's what to do Any of these steps could be the fix for your particular issue, so try connecting your device again after each step. From the list on the left, select USB. If you don't see your device or still need help, contact Apple Support. Published Date: July 08, Yes No. Character limit: Maximum character limit is Make sure iTunes is installed on the computer. If you don't have iTunes, the program can't recognize the device.
Check the USB cable. Make sure the USB cable is in good condition. If it's frayed or cut, use a different USB cable and see if this solves the problem. Use a genuine Apple USB cable. USB cables made by other companies may not trigger a connection between the devices. Check the iPhone's port. Sometimes, debris buildup causes an iPhone port to fail. Use a dry, anti-static brush or toothbrush to clean it out gently. Then, connect again and see if this fixes the issue. Check the USB port on the computer.
Start by unplugging all USB devices from the computer. Move the iPhone's cable to another port and reconnect. If this works, it's an issue with that specific port, and you'll need to repair it. If you use an external USB device for the cables, disconnect it and connect the iPhone's cable directly to the computer. It might be a connection issue between the USB device and the computer. Restart the iPhone. A small software glitch could cause a faulty connection.
Restart the device and connect again. Restart the computer. A mild software bug or malfunction may cause iTunes to malfunction. Turn off the computer and let it sit for a few minutes before turning it back on again.
Make sure the iOS device is unlocked and on the Home screen. Connect the device, immediately unlock it, and ensure it's on the Home screen. Again, make sure this port is clean and there is no dust in and around it. Also, you need to check your USB cable and ensure it works. A faulty cable will not let iTunes detect your iPhone. If required, replace the cable with an Apple original one. If iTunes is still having trouble recognizing your iPhone, there may be an issue with the iTunes app on your computer.
One way to fix iTunes issues is to remove the entire iTunes app from your computer and then reinstall it. This should not take too long and you can fix many issues with this method. Step 3. Find iTunes in the list of installed apps, click on it, and select Uninstall at the top of your screen.
Step 4. If you are on Mac, drag the iTunes app from the Applications folder over to the Trash icon in your Dock. Step 5. Head over to the iTunes website and download and install the app on your computer. The purpose of a security software tool on your computer is to keep your machine secure from any viruses and threats.
Unfortunately, some of those antivirus software are not good at differentiating between good and bad files. As a result, they end-up detecting good apps like iTunes as bad apps and cause interference with their workings.
This may have happened on your computer and that is why iTunes fails to recognize your iPhone. To fix this issue, all you need to do is disable your security software when you use iTunes on your computer. Since the software will remain disabled, it will not get into the way of iTunes and iTunes will be able to do what it needs to do to detect your iPhone.
With most antivirus software, all you need to do is open the software and click on the Turn Off, Disable, or a similar option to turn them off. If iTunes will not recognize your iPhone even after applying all of the above fixes, there might be a serious issue with your computer or device. The following are some of the advanced methods that you can apply to get rid of the connection issue from your devices for good.
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